// Service · Custom software

Custom software that replaces the spreadsheet.

Internal tools, client portals, booking systems, dashboards and the workflow apps that hold a business together. Scoped properly, built in weeks, priced before we start. No day rates, no discovery phase that bills for three months and delivers a slide deck.

// Why bespoke got a bad name

Bespoke software has a reputation problem, and it earned it

The traditional route is a six-figure quote, an eighteen month timeline, a project manager whose job is to explain delays, and a system nobody uses because it was specified before anyone understood the problem. Businesses learned to avoid it, which is why so much of the country runs on a spreadsheet with 40 tabs and one person who understands it. We build small, we build fast, and we build the thing that is actually painful right now. Most tools we ship are live inside four to eight weeks. Scope is agreed and priced up front. You get working software in front of your team early enough that the feedback still changes the outcome, rather than a demo at the end that everyone nods at politely.

// What we build

The three kinds of tool businesses ask us for

01

Internal tools and admin

Job tracking, quoting, stock, scheduling, approvals, reporting. The processes currently living in spreadsheets, WhatsApp and one person's head, turned into something the whole team can use.

02

Client and member portals

Secure logins, document sharing, project visibility, invoicing, onboarding flows. Cuts the back and forth, and makes a small firm look considerably more organised than its competitors.

03

Integrations and automation

Joining up the systems you already pay for: accounting, CRM, payments, calendars, email. Data moves by itself instead of being retyped by a human every Tuesday.

// How this connects

Software is where our lab work and paid work meet

The Lab is where we build tools to answer our own questions, and a fair amount of that work ends up in client projects. It also funds the impact side of the studio: commercial software pays for the free and subsidised builds we do for charities and community groups. If you are commissioning a tool from us, that is part of what your budget does.

// Queries we optimise for
custom software development UKbespoke software development UKinternal tools developmentclient portal development UKbusiness process automation UKcustom web application development
// FAQ

Questions about custom builds

How much does bespoke software cost?+
Most first builds land between the mid four figures and the low five figures, depending on how much the tool has to do. We scope it into a fixed price before you commit, so there is no open-ended day rate. If the honest answer is that an off-the-shelf product would serve you better, we say so.
How long does it take?+
Four to eight weeks for a first working version in most cases. We deliberately keep the first release small so it can go into real use quickly, then iterate based on what your team actually does with it.
Who owns the code?+
You do. Full ownership, full access, hosted wherever you want it. If you ever want another developer to take over, they can.
What technology do you build on?+
Modern web stack: React and TypeScript on the front, Postgres and serverless functions behind it. Everything runs in a browser, works on phones, and does not need anything installed on staff machines.
Can it connect to systems we already use?+
Usually yes. Xero, QuickBooks, Stripe, HubSpot, Google Workspace, Microsoft 365 and most modern tools have APIs we can work with. We check this during scoping rather than promising it blind.
What about security and data protection?+
Role-based access, row-level database security, encrypted connections and UK or EU data hosting as standard. If you handle sensitive data we will walk through the specifics before anything is designed.
What happens after launch?+
Software needs feeding. Most clients take a support arrangement for fixes and small changes, and commission larger additions as separate pieces of work. There is no compulsory retainer.
// Next step

Get a fixed quote for your build.

Five-minute brief, no phone tag, no vague hourly rates. If a package fits, we'll say so - if it doesn't, we'll tell you that too.